Thoughts on technology, leadership, security, infrastructure, automation, and the systems between them.
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Leadership
There is a mindset that quietly follows many of us from K 12 into higher education IT. Block it. Filter it. Shut it down. Social media gets restricted. Gaming is immediately labeled a distraction. Streaming is allowed only if it fits a narrow definition of “educational.” But here is the question we need to ask...
Technology
This is a touchy topic for me, because I am deeply rooted in customer service and the value of human connection. I do not want students or employees to ever feel like they are being pushed off to a robot instead of being helped by a real person. But I am also realistic about how help desks actually operate. Most of us...
