Thoughts on technology, leadership, security, infrastructure, automation, and the systems between them.
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Cybersecurity
There’s a growing reality in IT that we don’t talk about enough. The hardest part of troubleshooting today isn’t fixing the problem. It’s figuring out where the problem actually lives. Hybrid environments have changed everything. On prem systems. Cloud workloads. SaaS platforms. VPN tunnels. Identity providers...
Technology
This is a touchy topic for me, because I am deeply rooted in customer service and the value of human connection. I do not want students or employees to ever feel like they are being pushed off to a robot instead of being helped by a real person. But I am also realistic about how help desks actually operate. Most of us...
