Thoughts on technology, leadership, security, infrastructure, automation, and the systems between them.
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Leadership
You do not always get the hand you want. You get the hand you are dealt, and then you figure out how to make it work. The more I think about it, the more that feels like working in higher education. The difference is that we are not all holding the same cards. IT may be looking at cybersecurity, aging infrastructure...
Technology
As community colleges prepare for another Fall semester, many of us are continuing to strengthen cybersecurity by expanding Multi Factor Authentication (MFA). It's the right thing to do. But here's a question I've been thinking about. Should owning a personal smartphone become a requirement for accessing a community...
Leadership
Have we really designed our systems for the people we serve, or just for the people who have always been here? Higher education is now serving five generations of students at once, and each brings a different expectation of what “great service” looks like. There’s the traditional student who grew up online and expects...
